Privacy

This Privacy Notice sets out how we will use and process personal data

Please read this Privacy Notice, carefully before using this website www.flyanddivedroneservicesltd.co.uk ("Website"). We would also draw you attention at this time to our website Terms & Conditions and our Cookies Policy

In this Privacy Notice:

  • "we", "us" and "our" means Fly and Dive Drone Services Ltd
  • "you" and "your" means the user of this Website and so far as it is applicable, the customer
  • "customer" refers either to an identifiable person whose account balance we have purchased from the original creditor (the "creditor"), or to an identifiable person whose account is owned by the creditor, who has engaged us to act on their behalf to recover the debt. This Privacy Notice applies to both current and former customers

Data Protection Legislation and the Information Commissioner's Office

Fly and Dive Drone Services Ltd. considers the confidentiality of any information you may provide us with, as well as your personal details, to be of the utmost importance. We are committed to ensure that we comply with the prevailing data protection legislation, applicable to the United Kingdom and as currently regulated by the Information Commissioner's Office ("ICO") whose website is https://ico.org.uk/

In meeting our obligations, we actively consider both the privacy of personnel data held and the security measures we employ in order to prevent the unauthorised disclosure of the data.

Data Controllers and Data Processors

  • A "Data Subject" means any living person about whom data is processed. You will be the Data Subject if we process your data. We will obtain your consent to process any data that identifies you.
  • A "Data Controller" is the party who has overall control of the data being processed. Typically, this will be us.

Why do we need to process personal data?

We respect your privacy and we only collect, store and process your personal data for lawful and defined purposes as agreed with you and on obtaining your consent.

Processing enables us to use the data for these purposes and ensures that we understand a customer's personal circumstances to enable us to provide customers with tailored customer solutions.

How do you collect my data?

We collect personal data from various sources including:

  • data you give us directly or that data which has been acquired in performing the lawful services;
  • data from computer "cookies" - please see our Cookie Policy on this website.

What is "personal data"?

Personal data has a very wide meaning but is currently defined as "...any information relating to an identifiable person...".

Therefore, personal data will include names, addresses, dates of birth, telephone numbers (mobile and landline), email addresses, images and video footage and any other data we hold that will identify you.

What is "special data"?

Some data is referred to as "special data" as it is more sensitive and personal to the Data Subject and therefore requires particular controls to process. Examples of special personal data is in relation to a customer's medical health issues, religion, ethnic origin etc. However, we do not envisage collecting special data when performing our services. However, if it is considered necessary for the processing, or if you require us to process special data, we will ask you for your express consent to process that data and if necessary share the information with any third parties required in the performance of our services (e.g. printers).

How do we keep your personal data secure?

To maintain security of customer information, we restrict access to your personal and account information to persons who need to know that information.

We also maintain physical, electronic, managerial and procedural safeguards to protect the privacy of your personal and account information.

Information gathered will only be used for our own business and for communication with our clients.

Disclosure of personal data

We do not disclose any non-public personal information to anyone - unless it is necessary for the processing and permitted or required by law.

We may pass your details on to:

  • another entity with which Fly and Dive Drone Services Ltd. enters or reasonably may enter into a corporate transaction (e.g. a merger consolidation, acquisition, or asset purchase);
  • a third party pursuant to a Court Order, or other form of legal process or in response to a lawful request by or on behalf of any government agency, department, or body;
  • the Data Controller (i.e. the creditor); or
  • a third party if determined by us where we are permitted or required by law to do so, for the purposes of this lawful processing (e.g. a printing business). Where we transfer your information to a third party we do so, only on the understanding that they keep the information confidential and use it only for our agreed purposes;
  • The data we collect from you will not be transferred or stored outside the European Economic Area ("EEA")

How long do we hold personal data for?

We will retain your personal data for only as long as permitted for our legitimate business/processing purposes and also for as long as necessary to satisfy any retention period that we are legally required to meet.

Some data formats where the data is duplicated (e.g. correspondence and call recordings) may be destroyed sooner than other data. Once we have met the retention period (typically 6 years after the account was paid/closed) the remainder of the personal data is destroyed or anonymised.

Data subject rights - requests for access to data, corrections

You have a number of rights under the current data protection legislation and you may wish to make an informal or formal request to see part of your information because you want to check specific details on your account(s) or amend your contact details. If so, please call us on 07306 316455 and we will be happy to discuss these matters with you. Alternatively, our address is Fly and Dive Drone Services Ltd, 32 Spruce Way, Fleet, Hampshire GU5 3JB. If you prefer, please email us at martin.wicks@flyanddivedroneservicesltd.co.uk

As you will appreciate, there is a need for us to protect your confidentiality and one of the ways we do this is to check that anyone asking for personal information has the right to receive it. So we may ask you to prove your identity or provide a written authority before making information available.

Finally, you may want to review your data rights independently or if you are unhappy with the response we provided you with, you should contact the Information Commissioner's Office, on the internet at https://ico.org.uk/concerns/

You will find the ICO's address and email address on that website or by calling the ICO helpline on 0303 123 1113(local rate - calls to this number cost the same as calls to 01 or 02 numbers).

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